By using our service you agree to our terms and conditions of business
1.0 Initial visit
For your first clean only there is an initial double charge to cover the additional time taken on the initial clean, this varies with house size, this will be explained when signing up.
1.05 What can I expect
Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us when we call to arrange your first clean.
1.1 How often will we visit
We offer 4 weekly visits only, we do not offer one off cleaning. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.
1.2 Bad Weather
We will always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we will not clean your windows. Your clean will carry over to the next working day.
1.3 Turning us away
We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule for you. On the day of the clean it is too late for us to replace your clean with another. We reserve the right if turning our team away at the door or cancelling less than 24 hours in advance with our office, to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer.
1.4 Ending our services
If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by telephone on
or by email to info@dicksons-uk.com
However, we do not offer one off window cleans, by using our services you agree to a minimum of 6 cleans. If cancelling before 6 cleans have taken place the remaining cleans will be payable.
1.5 Complaints procedure
We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return the next working day to re clean your windows for free. Please note that complaints made after 24 hours may not be re cleaned. Please note we operate a no refund policy, we will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date.
1.6 Confidentiality
All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of GDPR legislation, in agreement to signing up for our services, you agree to join our mailing list to offer you our other products and services.
1.7 Payments
Customers joining our rounds are required to pay via our direct debit system Gocardless which can be set up on our payments page. Payments are then automatically collected 5 days after each clean.
Customers booking one of services such as gutter clearing who are not joining our regular rounds are required to pay by credit or debit card in advance. This can be done over the phone with our office on 07410980894. Once payment is made, we will book the job to be completed within 1 week.
1.8 Failed Payments
In the unlikely event that a direct debit is returned unpaid, there will be a £5 administration fee on top of any outstanding balance. We will resubmit the payment at the earliest opportunity with the additional fees, any further failed direct debit mandates will incur the same £5 charge in a consecutive manner. Any mandates cancelled before payment has been taken, or without a complaint being raised within 24 hours using our complaint procedure, will incur a £50 charge.
1.9 Increases
An annual price increase of £1, or the annual rate of inflation (whichever is greater) will be applicable for all services on April 1st of each year
